This DLR Oasis Shop operations audit checklist helps evaluate quick service performance across every guest touchpoint. Review order points status, order type and items, reply and delivery times, and receipt handling. Assess friendliness from switchboard to carhop, including introductions, confirmations, and checkbacks. Verify product quality and accuracy for entrees, sides, and drinks, including build, packaging, labeling, portioning, and temperature. Check crew appearance and uniform standards. Inspect curb appeal and cleanliness of lot, canopy, windows, patio, and landscaping. Confirm signage, menus, POPS/PAYS, and lighting are correct and working. Include restroom cleanliness, training materials, LTO guides, equipment condition, food safety, compliance checks, and overall drive-in experience.
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