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Customer Experience FOH Checklist

by Ben Smith, from the Community

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Ensure a great guest experience with this front of house checklist for restaurants. Cover hygiene and handwashing, menu knowledge, upselling upgrades, receipt handling, order accuracy, and service speed. Coach team members on OSAT, B2B, GES and Make It Right, and how to resolve complaints in person or by phone. Includes prompts for quality checks, hold times, finding upgrades on the till, and ways management can support teams to raise satisfaction.

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Confirm accountability and compliance with a digital log

With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

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Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions .