Evaluate your quick service restaurant’s customer experience with this OSAT Customer Shop checklist. Audit speed of service from greeting to order pickup, including timing targets, order accuracy, and use of confirmation boards. Assess hospitality through greetings, suggestive selling, upselling, and team presentation. Verify product quality, temperature, packaging, portioning, and condiment standards. Inspect cleanliness across parking lot, landscaping, windows, lobby, playground, and restrooms to maintain a clean, safe environment.
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