This Service Standards Assessment template is designed for cafes and quick-service restaurants to evaluate customer experience through mystery shopping. It covers cleanliness and appearance, team behaviors, path to purchase timings, upselling and loyalty prompts, merchandising displays, and drink and food quality. Use it to benchmark service, track consistency across locations, and identify training and operational improvements that raise satisfaction and speed of service.
With SafetyCulture you can
With SafetyCulture you can
About author
This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.
