This CN ISSA US service standards audit is designed for cafes and coffee shops to evaluate end to end customer experience. It covers first impressions of the storefront and ambience, bar operations including staff acknowledgment, upselling, barista priorities, loyalty card handling, and queue times. It assesses food and drink presentation, drink preparation standards, cleanliness and clearing, team communication, and hosting. The checklist also reviews bathroom cleanliness and stock levels, merchandising of seasonal products, and adherence to merchandising rules. Use this checklist to identify action points and improve consistency across locations.
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