Template

Cafe Customer Experience Audit Checklist

by Millennium Millennium, from the Community

Evaluate cafe customer experience from first impressions to service at the bar and table using this audit checklist. Review ambience, uniforms, product availability, merchandising, cleanliness, and bathroom standards. Track wait times, verify drink preparation and upselling, and observe teamwork and hosting. Record maintenance issues, list action points with responsible persons and due dates, and capture examples of what worked well to drive continuous improvement.

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Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

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Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Cafe Customer Experience Checklist Sweden
This checklist helps Sweden based cafes and coffee shops evaluate the full customer journey. It covers first impressions, store ambience, uniform standards, and bar service including greetings, upselling, loyalty processes, and display of retail coffee. It reviews cake counter merchandising, condiment station readiness, teamwork, and service times. Table experience questions confirm presentation and beverage standards, cleaning cadence, and customer interactions. Bathroom cleanliness and stock checks plus seasonal merchandising and product availability are included. Use the action points to assign owners and completion dates to improve the overall cafe experience.
by Giuliana Sesini, from the Community
Downloads: 10+
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Template
Coffee Shop Customer Experience Audit Checklist
This checklist helps evaluate the end-to-end customer experience in a cafe or coffee shop. It covers first impressions of the storefront and ambience, cleanliness and table turnover, use of daily checklists, and uniform standards. Bar operations include stock levels, greeting and service flow, adherence to barista priorities, upselling, loyalty card stamping, and display of retail coffee. Timing of guest orders and acceptable wait times are recorded. At-table checks verify presentation, drink-making standards, and evidence of regular cleaning, hosting, and positive team interactions. Bathrooms and merchandising are reviewed for cleanliness, stock, seasonal promotions, and compliance with display rules. The audit concludes with examples, action points, and noted strengths.
by Raffaele Di Landro, from the Community
Downloads: 60+
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Template
Cafe Service Standards Audit USA
This CN ISSA US service standards audit is designed for cafes and coffee shops to evaluate end to end customer experience. It covers first impressions of the storefront and ambience, bar operations including staff acknowledgment, upselling, barista priorities, loyalty card handling, and queue times. It assesses food and drink presentation, drink preparation standards, cleanliness and clearing, team communication, and hosting. The checklist also reviews bathroom cleanliness and stock levels, merchandising of seasonal products, and adherence to merchandising rules. Use this checklist to identify action points and improve consistency across locations.
by Chi On, from the Community
Downloads: 0
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Template
Customer Experience Observation Checklist
Quickly evaluate the customer experience during restaurant and cafe visits with this 15-minute observation checklist. Review greeting and farewell, queue management and teamwork, table clearing and check backs, product availability and presentation, staff product knowledge, and sales behaviors such as upselling and loyalty prompts. Track whether operations align with demand and daily sales targets to improve service speed and consistency across sites.
by Daniel Marlow, from the Community
Downloads: 30+
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Cafe Customer Experience Checklist Sweden

This checklist helps Sweden based cafes and coffee shops evaluate the full customer journey. It covers first impressions, store ambience, uniform standards, and bar service including greetings, upselling, loyalty processes, and display of retail coffee. It reviews cake counter merchandising, condiment station readiness, teamwork, and service times. Table experience questions confirm presentation and beverage standards, cleaning cadence, and customer interactions. Bathroom cleanliness and stock checks plus seasonal merchandising and product availability are included. Use the action points to assign owners and completion dates to improve the overall cafe experience.

by Giuliana Sesini, from the Community

10+

Get

Template

Coffee Shop Customer Experience Audit Checklist

This checklist helps evaluate the end-to-end customer experience in a cafe or coffee shop. It covers first impressions of the storefront and ambience, cleanliness and table turnover, use of daily checklists, and uniform standards. Bar operations include stock levels, greeting and service flow, adherence to barista priorities, upselling, loyalty card stamping, and display of retail coffee. Timing of guest orders and acceptable wait times are recorded. At-table checks verify presentation, drink-making standards, and evidence of regular cleaning, hosting, and positive team interactions. Bathrooms and merchandising are reviewed for cleanliness, stock, seasonal promotions, and compliance with display rules. The audit concludes with examples, action points, and noted strengths.

by Raffaele Di Landro, from the Community

60+

Get

Template

Cafe Service Standards Audit USA

This CN ISSA US service standards audit is designed for cafes and coffee shops to evaluate end to end customer experience. It covers first impressions of the storefront and ambience, bar operations including staff acknowledgment, upselling, barista priorities, loyalty card handling, and queue times. It assesses food and drink presentation, drink preparation standards, cleanliness and clearing, team communication, and hosting. The checklist also reviews bathroom cleanliness and stock levels, merchandising of seasonal products, and adherence to merchandising rules. Use this checklist to identify action points and improve consistency across locations.

by Chi On, from the Community

Get

Template

Customer Experience Observation Checklist

Quickly evaluate the customer experience during restaurant and cafe visits with this 15-minute observation checklist. Review greeting and farewell, queue management and teamwork, table clearing and check backs, product availability and presentation, staff product knowledge, and sales behaviors such as upselling and loyalty prompts. Track whether operations align with demand and daily sales targets to improve service speed and consistency across sites.

by Daniel Marlow, from the Community

30+

Get

Cafe Customer Experience Audit Checklist

About author

You might also like

Cafe Customer Experience Checklist Sweden

Coffee Shop Customer Experience Audit Checklist

Cafe Service Standards Audit USA

Customer Experience Observation Checklist

You might also like

Cafe Customer Experience Checklist Sweden

Coffee Shop Customer Experience Audit Checklist

Cafe Service Standards Audit USA

Customer Experience Observation Checklist