Quickly evaluate the customer experience during restaurant and cafe visits with this 15-minute observation checklist. Review greeting and farewell, queue management and teamwork, table clearing and check backs, product availability and presentation, staff product knowledge, and sales behaviors such as upselling and loyalty prompts. Track whether operations align with demand and daily sales targets to improve service speed and consistency across sites.
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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.