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Rush Observation Checklist

by Joanne Briggs, from the Community

Use this Rush Observation checklist to evaluate peak hour operations in quick service restaurants. Review leadership and team behaviors, queue flow, upsell performance, uniform and grooming, and adherence to standards. Validate dough management and product quality, oven and makeline coordination, sanitation and handwashing, and completion of HACCP cleaning tasks. Assess delivery readiness, driver briefing, route management, and turnaround time to improve guest experience and speed of service.

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Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

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Back To Basic Rush Observation
Monitor peak-hour execution in quick-service restaurants with this Back To Basic rush observation checklist. Review compliance readiness (fire alarm panel, extinguisher types), oven temperature and airflow, makeline flow, dough management, portioning and placement, product quality, sanitation and handwashing, HACCP daily tasks, uniforms and grooming, upsell targets, customer service on counter and phone, delivery routing and driver turnaround, shift leadership, and training follow-ups. Capture photos and provide feedback to improve consistency.
by adeel@akmpizza.co.uk, from the Community
Downloads: 10+
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Template
Rush Observation Visit Checklist
This Rush Observation Visit checklist helps quick-service restaurants evaluate readiness and execution during peak periods. Review carry-out cleanliness and customer greetings, phone handling and scripts, a quick OER walkthrough, PRP in chiller and on the makeline, dough proofing and ambient status, sauces and squeezy bottles at ambient, and readiness of boxes, dips, drinks fridges, hot bags, and clean cutters. Confirm GPBs as required, adequate staffing and hustle, effective makeline flow using the pull method, regular restocking, routing and advance packing for drivers, minimal driver wait times, runner use, and MIC awareness of daily targets. Capture product quality photos, verify sides and build accuracy, and enforce sanitation: 20-second handwashing, between-station hygiene, sanitizing workstations during the rush, and floor sweeping. Record MIC feedback to close the loop and drive continuous improvement.
by Vicky Wilders, from the Community
Downloads: 0
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Template
FV1 Observation of the Rush Checklist
This FV1 observation of the rush checklist helps quick service restaurant teams assess performance during peak times. Review product controls such as temperatures, items left at room temperature, and use of scales. Check pizzas, sides, and end bake temperatures for pasta or wings. Measure service standards including greeting within 9 seconds, load time of 4.00 or below, average delivery time of 25.00 or below, and percentage of singles. Inspect image standards like entry, lobby, walk-in, vehicles, uniforms, and store cleanliness. Evaluate team coaching, atmosphere, music volume and suitability, and leadership.
by Robert Ward, from the Community
Downloads: 10+
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Template
Brand Standards Assessment Checklist for QSR
This brand standards assessment checklist helps quick service restaurants evaluate end-to-end guest experience and operations. It covers drive-thru greeting, order accuracy, timing and window performance; uniform compliance and service behaviors; food quality specifications for fries, burgers, chicken, and beverages; prep and holding standards, grill and fryer practices; correct assembly, saucing, and packaging; dining room service, cleanliness, and ambiance; exterior and parking lot condition; rush readiness, staffing, workstation positioning, and PIC leadership; and training and certification systems.
by Moeez Khan, from the Community
Downloads: 0
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Back To Basic Rush Observation

Monitor peak-hour execution in quick-service restaurants with this Back To Basic rush observation checklist. Review compliance readiness (fire alarm panel, extinguisher types), oven temperature and airflow, makeline flow, dough management, portioning and placement, product quality, sanitation and handwashing, HACCP daily tasks, uniforms and grooming, upsell targets, customer service on counter and phone, delivery routing and driver turnaround, shift leadership, and training follow-ups. Capture photos and provide feedback to improve consistency.

by adeel@akmpizza.co.uk, from the Community

10+

Get

Template

Rush Observation Visit Checklist

This Rush Observation Visit checklist helps quick-service restaurants evaluate readiness and execution during peak periods. Review carry-out cleanliness and customer greetings, phone handling and scripts, a quick OER walkthrough, PRP in chiller and on the makeline, dough proofing and ambient status, sauces and squeezy bottles at ambient, and readiness of boxes, dips, drinks fridges, hot bags, and clean cutters. Confirm GPBs as required, adequate staffing and hustle, effective makeline flow using the pull method, regular restocking, routing and advance packing for drivers, minimal driver wait times, runner use, and MIC awareness of daily targets. Capture product quality photos, verify sides and build accuracy, and enforce sanitation: 20-second handwashing, between-station hygiene, sanitizing workstations during the rush, and floor sweeping. Record MIC feedback to close the loop and drive continuous improvement.

by Vicky Wilders, from the Community

Get

Template

FV1 Observation of the Rush Checklist

This FV1 observation of the rush checklist helps quick service restaurant teams assess performance during peak times. Review product controls such as temperatures, items left at room temperature, and use of scales. Check pizzas, sides, and end bake temperatures for pasta or wings. Measure service standards including greeting within 9 seconds, load time of 4.00 or below, average delivery time of 25.00 or below, and percentage of singles. Inspect image standards like entry, lobby, walk-in, vehicles, uniforms, and store cleanliness. Evaluate team coaching, atmosphere, music volume and suitability, and leadership.

by Robert Ward, from the Community

10+

Get

Template

Brand Standards Assessment Checklist for QSR

This brand standards assessment checklist helps quick service restaurants evaluate end-to-end guest experience and operations. It covers drive-thru greeting, order accuracy, timing and window performance; uniform compliance and service behaviors; food quality specifications for fries, burgers, chicken, and beverages; prep and holding standards, grill and fryer practices; correct assembly, saucing, and packaging; dining room service, cleanliness, and ambiance; exterior and parking lot condition; rush readiness, staffing, workstation positioning, and PIC leadership; and training and certification systems.

by Moeez Khan, from the Community

Get

Rush Observation Checklist

About author

You might also like

Back To Basic Rush Observation

Rush Observation Visit Checklist

FV1 Observation of the Rush Checklist

Brand Standards Assessment Checklist for QSR

You might also like

Back To Basic Rush Observation

Rush Observation Visit Checklist

FV1 Observation of the Rush Checklist

Brand Standards Assessment Checklist for QSR