Use this Rush Observation checklist to evaluate peak hour operations in quick service restaurants. Review leadership and team behaviors, queue flow, upsell performance, uniform and grooming, and adherence to standards. Validate dough management and product quality, oven and makeline coordination, sanitation and handwashing, and completion of HACCP cleaning tasks. Assess delivery readiness, driver briefing, route management, and turnaround time to improve guest experience and speed of service.
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