Template

Cafe Customer Experience Checklist Sweden

by Giuliana Sesini, from the Community

10+

This checklist helps Sweden based cafes and coffee shops evaluate the full customer journey. It covers first impressions, store ambience, uniform standards, and bar service including greetings, upselling, loyalty processes, and display of retail coffee. It reviews cake counter merchandising, condiment station readiness, teamwork, and service times. Table experience questions confirm presentation and beverage standards, cleaning cadence, and customer interactions. Bathroom cleanliness and stock checks plus seasonal merchandising and product availability are included. Use the action points to assign owners and completion dates to improve the overall cafe experience.

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Eliminate mistakes made by paper-based processes

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Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Coffee Shop Customer Experience Audit Checklist
This checklist helps evaluate the end-to-end customer experience in a cafe or coffee shop. It covers first impressions of the storefront and ambience, cleanliness and table turnover, use of daily checklists, and uniform standards. Bar operations include stock levels, greeting and service flow, adherence to barista priorities, upselling, loyalty card stamping, and display of retail coffee. Timing of guest orders and acceptable wait times are recorded. At-table checks verify presentation, drink-making standards, and evidence of regular cleaning, hosting, and positive team interactions. Bathrooms and merchandising are reviewed for cleanliness, stock, seasonal promotions, and compliance with display rules. The audit concludes with examples, action points, and noted strengths.
by Raffaele Di Landro, from the Community
Downloads: 60+
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Template
Cafe Customer Experience Audit Checklist
Evaluate cafe customer experience from first impressions to service at the bar and table using this audit checklist. Review ambience, uniforms, product availability, merchandising, cleanliness, and bathroom standards. Track wait times, verify drink preparation and upselling, and observe teamwork and hosting. Record maintenance issues, list action points with responsible persons and due dates, and capture examples of what worked well to drive continuous improvement.
by Millennium Millennium, from the Community
Downloads: 0
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Template
Cafe Service Standards Audit USA
This CN ISSA US service standards audit is designed for cafes and coffee shops to evaluate end to end customer experience. It covers first impressions of the storefront and ambience, bar operations including staff acknowledgment, upselling, barista priorities, loyalty card handling, and queue times. It assesses food and drink presentation, drink preparation standards, cleanliness and clearing, team communication, and hosting. The checklist also reviews bathroom cleanliness and stock levels, merchandising of seasonal products, and adherence to merchandising rules. Use this checklist to identify action points and improve consistency across locations.
by Chi On, from the Community
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Template
Bakery Consistency Check
This bakery consistency check template helps teams audit core elements of the customer experience and brand standards in a cafe or bakery. It covers exterior presentation, merchandising and product availability, speed and quality of service, coffee preparation to spec, cleanliness and setup of the coffee area, ambience and table turnover, restroom hygiene, and overall store cleanliness. Use it during routine checks to keep operations consistent, highlight issues, and capture comments and signatures for follow up.
by Andrew Ward, from the Community
Downloads: 10+
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Cafe Customer Experience Checklist Sweden

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