Coffee Shop Customer Experience Audit Checklist

This checklist helps evaluate the end-to-end customer experience in a cafe or coffee shop. It covers first impressions of the storefront and ambience, cleanliness and table turnover, use of daily checklists, and uniform standards. Bar operations include stock levels, greeting and service flow, adherence to barista priorities, upselling, loyalty card stamping, and display of retail coffee. Timing of guest orders and acceptable wait times are recorded. At-table checks verify presentation, drink-making standards, and evidence of regular cleaning, hosting, and positive team interactions. Bathrooms and merchandising are reviewed for cleanliness, stock, seasonal promotions, and compliance with display rules. The audit concludes with examples, action points, and noted strengths.