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At Your Service Auditoria Hotelera

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Checklist de auditoria para At Your Service en hoteles que evalua comunicacion y entrenamiento (briefings diarios, Service Excellence, pizarron de calidad), orden y limpieza del area, y estandares de servicio del staff (regla 15/5, saludo y fraseologia, uso natural del nombre del huesped, oferta de asistencia y cierre). Incluye procesos LEARN, etiqueta telefonica interna y externa, toma de pedidos de room service y servicio despertador. Considera rendimiento GXP y tiempos de respuesta en chat, y verifica herramientas y reportes clave como guia de compensaciones, llegadas Bonvoy, entrega de amenidades, lista de VIPs y menues vigentes.

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With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

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Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions .