Template

Welcome Service Test and Checklist

by Colin Wright, from the Community

500+

Use this training checklist to observe and coach front-of-house staff on guest welcome standards. Assess greeting within 10 seconds, warmth and appropriateness, smiling, and adding a small wow. Check presentation and the basics, and whether the team member lives the promise. Includes space for notes, quick test items on the 90 90 rule and five basics, plus guidance to deliver concise, fact based feedback.

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Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
SLAM Test and Check Showtime Host Training
This hospitality training template helps assess a host's greeting and service behaviors during Showtime. Use it to observe welcome within 10 seconds, warmth and appropriateness, smiles, and overall first impression. Verify payment steps including timely bill delivery, returning change or receipts, and thanking every guest, plus a warm farewell. Includes test questions on Showtime values and the six steps, space for notes, and guidance for delivering factual, constructive feedback.
by Steven Hill, from the Community
Downloads: 10+
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Template
Showtime SERVE Training Checklist
This hospitality training checklist helps supervisors observe service standards and coach team members on the floor. It covers personal presentation, workspace tidiness, pre shift checks, and the quality of menus or items handed to guests. Test knowledge with cocktail specifications and food dish questions, then deliver concise, fact based feedback to reinforce or improve behaviors. Ideal for restaurants and bars looking to standardize service and support on the job training.
by Steven Hill, from the Community
Downloads: 10+
Get
Template
Guest Service Basics Workshop Checklist
This guest service basics workshop checklist helps supervisors observe and coach frontline teams in hospitality settings. Use it to assess greeting behaviors, the 10 feet and 5 feet rule, use of guest names, clear and cheerful tone, open and attentive body language, and warm eye contact. Check attention to detail within a 5 meter radius such as clearing soiled plates within 30 seconds, keeping floors free of rubbish, and maintaining clean and organized work areas. Encourage natural smiles and consistent thanks after each interaction, including admissions, check ins, and when guests leave the lounge.
by Learning & Development, from the Community
Downloads: 20+
Get
Template
Showtime Factor Service Training Checklist
This Showtime Factor training checklist helps hospitality leaders observe and coach team members on key service behaviors. Evaluate product knowledge, relevant recommendations, and alignment to the customer journey. Verify pre-shift brief attendance and clarity on daily goals, and capture notes and supporting information. Use the structured feedback section to deliver concise, fact-based coaching that reinforces positive behaviors and addresses gaps. Ideal for restaurants and food service venues seeking to elevate guest experience and team performance.
by Steven Hill, from the Community
Downloads: 20+
Get

SLAM Test and Check Showtime Host Training

This hospitality training template helps assess a host's greeting and service behaviors during Showtime. Use it to observe welcome within 10 seconds, warmth and appropriateness, smiles, and overall first impression. Verify payment steps including timely bill delivery, returning change or receipts, and thanking every guest, plus a warm farewell. Includes test questions on Showtime values and the six steps, space for notes, and guidance for delivering factual, constructive feedback.

by Steven Hill, from the Community

10+

Get

Template

Showtime SERVE Training Checklist

This hospitality training checklist helps supervisors observe service standards and coach team members on the floor. It covers personal presentation, workspace tidiness, pre shift checks, and the quality of menus or items handed to guests. Test knowledge with cocktail specifications and food dish questions, then deliver concise, fact based feedback to reinforce or improve behaviors. Ideal for restaurants and bars looking to standardize service and support on the job training.

by Steven Hill, from the Community

10+

Get

Template

Guest Service Basics Workshop Checklist

This guest service basics workshop checklist helps supervisors observe and coach frontline teams in hospitality settings. Use it to assess greeting behaviors, the 10 feet and 5 feet rule, use of guest names, clear and cheerful tone, open and attentive body language, and warm eye contact. Check attention to detail within a 5 meter radius such as clearing soiled plates within 30 seconds, keeping floors free of rubbish, and maintaining clean and organized work areas. Encourage natural smiles and consistent thanks after each interaction, including admissions, check ins, and when guests leave the lounge.

by Learning & Development, from the Community

20+

Get

Template

Showtime Factor Service Training Checklist

This Showtime Factor training checklist helps hospitality leaders observe and coach team members on key service behaviors. Evaluate product knowledge, relevant recommendations, and alignment to the customer journey. Verify pre-shift brief attendance and clarity on daily goals, and capture notes and supporting information. Use the structured feedback section to deliver concise, fact-based coaching that reinforces positive behaviors and addresses gaps. Ideal for restaurants and food service venues seeking to elevate guest experience and team performance.

by Steven Hill, from the Community

20+

Get

Welcome Service Test and Checklist

About author

You might also like

SLAM Test and Check Showtime Host Training

Showtime SERVE Training Checklist

Guest Service Basics Workshop Checklist

Showtime Factor Service Training Checklist

You might also like

SLAM Test and Check Showtime Host Training

Showtime SERVE Training Checklist

Guest Service Basics Workshop Checklist

Showtime Factor Service Training Checklist