This Showtime Factor training checklist helps hospitality leaders observe and coach team members on key service behaviors. Evaluate product knowledge, relevant recommendations, and alignment to the customer journey. Verify pre-shift brief attendance and clarity on daily goals, and capture notes and supporting information. Use the structured feedback section to deliver concise, fact-based coaching that reinforces positive behaviors and addresses gaps. Ideal for restaurants and food service venues seeking to elevate guest experience and team performance.
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