- Free Version: Available for teams of up to 10
- Pricing: Premium plan $24/seat/month (with a free 30-day trial period)
- Platforms supported: Available on mobile app (iOS and Android) or a web-based software
Why use SafetyCulture?
SafetyCulture is a holistic platform that can help organizations better manage and handle activities across multiple locations with checklists, monitoring sensors, and forms, making it a great choice for improving operations. To ensure efficient workflows from any work site, it offers mobile and offline capabilities, making it easier to align the team. This platform is also scalable to the needs of your business, offering various tools that you can use to ensure it grows with you, enhancing workflows and productivity in all levels and stages of your organizational growth.
Features:
- Get more done with less effort and errors by creating standardized workflows and assigning them to team members and automating repetitive tasks.
- Gain oversight of business performance and keep track of assets through operational metrics, integrations, and analytics.
- Foster a culture of safety and thoroughness and simplify complex tasks by using digital checklists for employees to follow that you can customize to fit your practices.
- Coordinate activities and easily share information with the team using video announcements, memos, and action tasks.
- Create security and access controls to protect sensitive data from threats and unauthorized access.
Why use Tulip?
Tulip is ideal for bringing your production floor to the digital world, helping you create standardized procedures and keep a closer tab on operations. It enables businesses to digitize workflows, empower frontline workers with intuitive mobile apps, and gain insights for continuous improvement.
Features:
- Drag-and-drop app builder Multiple software and hardware integration options for real-time machine monitoring
- Quality control tools for ensuring product and process consistency
- Free Version: No
- Pricing: Starts at $100/interface/month, billed annually
- Platforms supported: Available as a mobile app (iOS and Android) or a web-based software
Why use Actindo?
Actindo is ideal for businesses looking to automate their repetitive processes to reduce the likelihood of human error. It integrates order management, inventory control, and customer relationship management functionalities to enhance efficiency and deliver exceptional customer experiences.
Features:
- Centralized inventory management across multiple sales channels
- Automated order processing and fulfillment workflows
- Multifunctional accounting module
- Free Version: No
- Pricing: Contact vendor for pricing
- Platforms supported: Available as a web-based software
Why use Appian?
Appian is ideal for taking risk management practices to the digital world, increasing effectiveness and efficiency. It enables seamless integration of business processes, data, and systems, facilitating agile innovation and accelerating digital transformation initiatives
Features:
- Visual detailed interface for building custom applications without extensive coding
- Process automation capabilities for optimizing workflows and reducing manual tasks
- AI-powered decision support for intelligent business process management
- Free Version: Free
- Pricing: Contact vendor for pricing
- Platforms supported: Available as a mobile app (iOS and Android) or a web-based software
Why use Salesforce?
Salesforce is designed to unite various facets of your operations like marketing, sales, and service. This is a powerful digital operations platform known for its Customer Relationship Management (CRM) capabilities.
Features:
- Flexible contract signing and amendment solutions for both business partners and customers
- AI-driven insights for predicting customer behavior and personalizing interactions
- Smart appointment scheduling and management tools for meetings
- Free Version: No
- Pricing: Custom pricing
- Platforms supported: Available as a mobile app (iOS and Android) or a web-based software
Why use WalkMe?
WalkMe is designed to create smoother and more efficient workflows for your organization using AI and automation. It provides interactive guidance and contextual assistance within applications, improving user proficiency, reducing support costs, and driving productivity.
Features:
- Step-by-step walkthroughs and tutorials to guide users through the software
- Employee onboarding tools such as personalized resources fit to every worker
- Integrations
- Free Version: No
- Pricing: Custom quote
- Platforms supported: Available as a mobile app (iOS and Android) or a web-based software
Why use Zendesk?
Zendesk is designed for companies to take in customer experiences and use those insights to improve operations. It centralizes customer interactions, automates support workflows, and provides self-service options, enhancing operational efficiency and customer satisfaction.
Features:
- Ticketing system for managing customer queries and requests
- Knowledge base and community forums for self-service support
- Omnichannel support capabilities
- Free Version: No
- Pricing: Starts at $55/agent/month, billed annually
- Platforms supported: Available as a mobile app (iOS and Android) or a web-based software
What is a Digital Operations Platform?
Digital operations platforms are software designed to help businesses streamline and improve certain workflows. These platforms encompass various solutions designed to improve and automate various business processes, ranging from project management to CRM, serving as a centralized hub for managing and optimizing digital operations across an organization.
Importance
There are various benefits to adopting a digital operations platform that can be different for every organization. The biggest benefits are that these platforms offer agility and efficiency for your organization and simplify certain processes. Here are a few more benefits that you can expect when you adopt these platforms:
- Streamlined workflows: Digital operations platforms simplify complex workflows by automating repetitive tasks, reducing manual errors, and improving overall efficiency.
- Enhanced collaboration: Using digital platforms facilitate seamless collaboration among team members, regardless of their location, through centralized communication channels and shared workspaces.
- Data-driven insights: By consolidating data from various sources, digital operations platforms provide valuable insights that enable informed decision-making and strategic planning.
- Improved customer experience: As a digital operations platform helps optimize internal processes, businesses can then deliver superior customer experiences, leading to increased satisfaction and loyalty among clients.
Key Features
It’s best to choose software based on your organization’s unique needs. That said, there are also a few key features that you must have when choosing digital operations platforms.
- Workflow automation
- Task management
- Document management
- Collaboration tools
- Analytics and reporting
- Integration capabilities
Choosing the Right Software
There are many factors to consider when choosing digital operations software that it can get complicated for most organizations. Every organization has its own needs and preferences, and it’s best for companies to find features that fit their needs. But to make things easier, here’s a quick breakdown of the platforms featured above:
| Digital Operations Platform | Free Version | Paid Plan | Mobile App |
| SafetyCulture | Yes | $24/seat/month* | Yes |
| Tulip | No | $100/interface/month* | Yes |
| Actindo | No | Contact vendor for pricing | No |
| Appian | No | Contact vendor for pricing | Yes |
| Saleforce | No | Custom pricing | Yes |
| WalkMe | No | Custom quote | Yes |
| Zendesk | No | $55/agent/month* | Yes |
* billed annually
Leon Altomonte