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Auditoria Mistery de Servicio Automotriz

by Andres Raul Meroni, from the Community

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Esta plantilla de Auditoria Mistery permite evaluar de extremo a extremo la experiencia del cliente en un centro de servicio automotriz, desde la consulta web y la llamada telefonica hasta la recepcion, el trabajo en taller y el cierre. Incluye verificacion de tiempos de respuesta, coherencia de la informacion, confirmaciones de turnos, trato y presentacion del personal, registro y documentacion en sistemas, presupuestos y aprobaciones, calidad del trabajo tecnico, limpieza, devolucion en plazo y seguimiento post servicio. Ideal para estandarizar procesos, detectar brechas de calidad y mejorar satisfaccion del cliente.

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With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions .