Template

Sales Through Service - Toolbox Talk L04/05

by James Lory, from the Community

80+

This document outlines the Sales Through Service journey implementation for Sky engineers, detailing the transition from an opt-in approach to a company-wide responsibility. It covers essential expectations, including identifying sales opportunities, staying updated on current offers, and supporting colleagues. The guide includes a knowledge check section focusing on package offerings, current promotions, and escalation procedures. It emphasizes the importance of customer awareness regarding available products and services, noting the positive correlation with NPS and CSAT scores. The document acknowledges individual comfort levels with sales activities and provides a structured framework for engineer development, complete with feedback mechanisms and support systems.

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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

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Sales Through Service - Toolbox Talk L04/05

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