A detailed template for conducting Net Promoter Score (NPS) review meetings for Sky Service personnel. The document outlines a structured approach to evaluating service performance across installation, moving home, and general service metrics over an 8-week period. It includes sections for analyzing customer feedback through promoters, passives, and detractors, while also covering essential service protocols such as customer communication, job site procedures, and quality assurance measures. The template features specific management expectations and requirements for service delivery, including customer ETAs, equipment inspection, installation standards, and post-service follow-up procedures. This framework ensures consistent service delivery and helps maintain high customer satisfaction standards across Sky Service operations.
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