This document outlines a detailed sales performance audit checklist used to evaluate Sprint retail store employees. The evaluation is divided into five key zones: customer interaction and sales rapport, tablet sales, Sprint Phone Connect, accessories and add-ons, and sale closure procedures. The form assesses various aspects of the sales process, including initial greeting, building rapport, needs assessment, product presentation, and closing techniques. It emphasizes the importance of promoting Framily Plans, tablet offerings, and accessories while ensuring proper account management and customer service standards are maintained. The checklist serves as a quality control tool to standardize sales practices and optimize customer experience across Sprint retail locations.
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