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Best Practice Observation for Sprint Retail

by Chris Lindsey, from the Community

30+

Use this retail sales observation checklist to coach and evaluate store representatives in Sprint locations. It covers customer greeting within five seconds, enthusiasm and readiness, qualifying for emerging products including phone connect tablets and mobile broadband, visiting key selling zones, explaining device protection, presenting premium accessories, delivering the Ready Now setup, probing for additional lines and closing, checking RMS offers, keeping transaction time reasonable, demonstrating iPad solutions, delivering a clear CSAT survey pitch, supporting trade in and e recycle, and collecting signatures.

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Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

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Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Purple Pony 2/10/14
This document outlines a detailed sales performance audit checklist used to evaluate Sprint retail store employees. The evaluation is divided into five key zones: customer interaction and sales rapport, tablet sales, Sprint Phone Connect, accessories and add-ons, and sale closure procedures. The form assesses various aspects of the sales process, including initial greeting, building rapport, needs assessment, product presentation, and closing techniques. It emphasizes the importance of promoting Framily Plans, tablet offerings, and accessories while ensuring proper account management and customer service standards are maintained. The checklist serves as a quality control tool to standardize sales practices and optimize customer experience across Sprint retail locations.
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Best Practice Observation for Sprint Retail

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Purple Pony 2/10/14

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