Structured 13-week review and performance document for Sky field engineers. Covers expectations for ETAs and customer communication, MFT and SM3 compliance, on-site risk assessment, external and internal installation steps for Sky Q, Wi-Fi checks and boosters, troubleshooting and software updates, showcasing features and upsell via ACE, NPS best practices, completions and revisit processes. Includes weekly review sections to capture progress, attendance and behavior concerns, support measures, and targets, with signatures and media attachments.
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