This S03 FCP Template structures a comprehensive engineer capability and performance plan for Sky Q installation and service teams. It outlines expectations for customer communication and ETAs, MFT and SM3 compliance steps, on site arrival protocols, and detailed external and internal work standards including dish, cabling, logging, and sealing. It covers troubleshooting for Sky Q and Wi Fi mesh checks, a tailored customer showcase and ACE sales prompts, and the full capability policy with informal and formal stages. The template schedules a four week review plan with weekly coaching, deep dives, and evidence capture, followed by 6 and 12 week monitoring reviews, signatures, and final sign off to sustain performance.
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