Template

S03 ICP Template for Sky Field Engineers

by Richard Gibbs, from the Community

10+

Use this S03 ICP Template to structure capability and support plans for Sky field engineers. It outlines role expectations, MFT compliance, site procedures for Sky Q installation, troubleshooting, and customer experience actions. Track metrics including NPS, ACE, SM3 and completions, set targets, and run a four week plan with reviews, followed by 6 and 12 week monitoring and final sign off.

With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
S03 Engineer Capability Plan Template
This S03 FCP Template structures a comprehensive engineer capability and performance plan for Sky Q installation and service teams. It outlines expectations for customer communication and ETAs, MFT and SM3 compliance steps, on site arrival protocols, and detailed external and internal work standards including dish, cabling, logging, and sealing. It covers troubleshooting for Sky Q and Wi Fi mesh checks, a tailored customer showcase and ACE sales prompts, and the full capability policy with informal and formal stages. The template schedules a four week review plan with weekly coaching, deep dives, and evidence capture, followed by 6 and 12 week monitoring reviews, signatures, and final sign off to sustain performance.
by Richard Gibbs, from the Community
Downloads: 0
Get
Template
S03 NTR 13-Week Review for Sky Engineers
Structured 13-week review and performance document for Sky field engineers. Covers expectations for ETAs and customer communication, MFT and SM3 compliance, on-site risk assessment, external and internal installation steps for Sky Q, Wi-Fi checks and boosters, troubleshooting and software updates, showcasing features and upsell via ACE, NPS best practices, completions and revisit processes. Includes weekly review sections to capture progress, attendance and behavior concerns, support measures, and targets, with signatures and media attachments.
by Richard Gibbs, from the Community
Downloads: 10+
Get
Template
S03 Performance IDD for Field Engineers
This S03 Performance IDD template supports team managers and field engineers in structured performance discussions. Capture current performance across completions, average job timings, SM3 compliance, 7 and 30 day revisits, NPS and ACE activity. Set measurable targets, document expectations and escalation steps, and align with best service processes. The form guides pre visit setup, on site practices, data logging with SM3 meters, customer communication, and follow up, helping drive consistent service quality and capability management.
by Richard Gibbs, from the Community
Downloads: 20+
Get
Template
Sky Academy Site Visit Checklist
This Sky Academy site visit checklist supports telecom field engineers through key stages of an installation and service call. Sections include job details, Homesafe, risk assessment, PPE, manual handling, equipment setup, working at height, drilling and damage awareness. It covers dish and hardware installation, cable routing and clipping, set‑top box setup, and service checks. It also guides customer interaction, ETA compliance, demonstrations of Sky Service, Sky Plus, Sky Go and Sky WiFi, as well as fault finding, resolution, explanation, and close.
by James Farquharson, from the Community
Downloads: 20+
Get

S03 Engineer Capability Plan Template

This S03 FCP Template structures a comprehensive engineer capability and performance plan for Sky Q installation and service teams. It outlines expectations for customer communication and ETAs, MFT and SM3 compliance steps, on site arrival protocols, and detailed external and internal work standards including dish, cabling, logging, and sealing. It covers troubleshooting for Sky Q and Wi Fi mesh checks, a tailored customer showcase and ACE sales prompts, and the full capability policy with informal and formal stages. The template schedules a four week review plan with weekly coaching, deep dives, and evidence capture, followed by 6 and 12 week monitoring reviews, signatures, and final sign off to sustain performance.

by Richard Gibbs, from the Community

Get

Template

S03 NTR 13-Week Review for Sky Engineers

Structured 13-week review and performance document for Sky field engineers. Covers expectations for ETAs and customer communication, MFT and SM3 compliance, on-site risk assessment, external and internal installation steps for Sky Q, Wi-Fi checks and boosters, troubleshooting and software updates, showcasing features and upsell via ACE, NPS best practices, completions and revisit processes. Includes weekly review sections to capture progress, attendance and behavior concerns, support measures, and targets, with signatures and media attachments.

by Richard Gibbs, from the Community

10+

Get

Template

S03 Performance IDD for Field Engineers

This S03 Performance IDD template supports team managers and field engineers in structured performance discussions. Capture current performance across completions, average job timings, SM3 compliance, 7 and 30 day revisits, NPS and ACE activity. Set measurable targets, document expectations and escalation steps, and align with best service processes. The form guides pre visit setup, on site practices, data logging with SM3 meters, customer communication, and follow up, helping drive consistent service quality and capability management.

by Richard Gibbs, from the Community

20+

Get

Template

Sky Academy Site Visit Checklist

This Sky Academy site visit checklist supports telecom field engineers through key stages of an installation and service call. Sections include job details, Homesafe, risk assessment, PPE, manual handling, equipment setup, working at height, drilling and damage awareness. It covers dish and hardware installation, cable routing and clipping, set‑top box setup, and service checks. It also guides customer interaction, ETA compliance, demonstrations of Sky Service, Sky Plus, Sky Go and Sky WiFi, as well as fault finding, resolution, explanation, and close.

by James Farquharson, from the Community

20+

Get

S03 ICP Template for Sky Field Engineers

About author

You might also like

S03 Engineer Capability Plan Template

S03 NTR 13-Week Review for Sky Engineers

S03 Performance IDD for Field Engineers

Sky Academy Site Visit Checklist

You might also like

S03 Engineer Capability Plan Template

S03 NTR 13-Week Review for Sky Engineers

S03 Performance IDD for Field Engineers

Sky Academy Site Visit Checklist