Template

North NPS Scorecard

by Martin Hicks, from the Community

70+

Use this North NPS Scorecard to evaluate the quality of customer interactions during field engineer site visits. Capture engineer details, conduct a Traffic Management risk assessment, and note hazards such as traffic, ground, third party, and weather. Score key behaviors—Explore, Agree & Educate; Adding Value; and Good Lasting Impression—on a 0–3 scale, add comments, and calculate the overall visit rating. Attach photos, record feedback and next steps, and collect TM and engineer signatures.

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With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
TM Field Visit Audit Checklist
Use this TM field visit template to evaluate telecom service engineers during on-site visits. Capture visit type, initial observations, and customer interactions, including issue discussion and viewing card checks. Verify health and safety compliance across SSOW, risk assessment, and PPE. Assess best service adherence and SM3 compliance, plus quality checks like stress tests and customer showcases. Record ACE discussions, hardware, packs and offers, and NPS handover. Summarize findings, add feedback, and collect engineer and manager signatures.
by Richard Gibbs, from the Community
Downloads: 10+
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Template
Customer Visit Checklist
Use this customer visit checklist to standardize field service visits for telecom and media installations. Record job number, technician code, engineer, and job type. Log health and safety notes including ladder use and job classification such as SAT, DAT, or DTH. Document work completed and attach photos of the dish, cable route, eye bolt, and entry hole. Confirm customer communication, including ETA provided, on demand setup, awareness of NPS surveys, and promotional text messages. Capture an NPS rating and assess overall service quality from the customers perspective. Fully editable and mobile friendly for consistent service delivery and quality tracking.
by Daniel Cain, from the Community
Downloads: 10+
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Template
Engineer Revisit and Feedback Form N04A
This engineer revisit and feedback template helps field service teams document follow up visits for Sky Q and classic TV services. Capture job number, visiting engineer name and tech number, contact details, and the original engineer and visit date. Specify the type of original visit, note any faults or quality issues found, and attach photos before and after rectification. Provide a detailed summary of the corrective work completed and feedback on the original visit. Include a Sky Q mesh confirmation screenshot to verify equipment connectivity, then record the revisit date and engineer signature to complete the record.
by Iain Greenwood, from the Community
Downloads: 70+
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Template
Service NPS Audit Checklist
This Service NPS Audit checklist helps evaluate customer experience in telecom retail stores. Review greetings, empathy, use of systems, reasons for visit like billing queries or SIM replacement, resolution status, and NPS card usage. Capture comments, photos as evidence, and collect advisor and auditor signatures for quality assurance.
by Noreen Aslam, from the Community
Downloads: 20+
Get

TM Field Visit Audit Checklist

Use this TM field visit template to evaluate telecom service engineers during on-site visits. Capture visit type, initial observations, and customer interactions, including issue discussion and viewing card checks. Verify health and safety compliance across SSOW, risk assessment, and PPE. Assess best service adherence and SM3 compliance, plus quality checks like stress tests and customer showcases. Record ACE discussions, hardware, packs and offers, and NPS handover. Summarize findings, add feedback, and collect engineer and manager signatures.

by Richard Gibbs, from the Community

10+

Get

Template

Customer Visit Checklist

Use this customer visit checklist to standardize field service visits for telecom and media installations. Record job number, technician code, engineer, and job type. Log health and safety notes including ladder use and job classification such as SAT, DAT, or DTH. Document work completed and attach photos of the dish, cable route, eye bolt, and entry hole. Confirm customer communication, including ETA provided, on demand setup, awareness of NPS surveys, and promotional text messages. Capture an NPS rating and assess overall service quality from the customers perspective. Fully editable and mobile friendly for consistent service delivery and quality tracking.

by Daniel Cain, from the Community

10+

Get

Template

Engineer Revisit and Feedback Form N04A

This engineer revisit and feedback template helps field service teams document follow up visits for Sky Q and classic TV services. Capture job number, visiting engineer name and tech number, contact details, and the original engineer and visit date. Specify the type of original visit, note any faults or quality issues found, and attach photos before and after rectification. Provide a detailed summary of the corrective work completed and feedback on the original visit. Include a Sky Q mesh confirmation screenshot to verify equipment connectivity, then record the revisit date and engineer signature to complete the record.

by Iain Greenwood, from the Community

70+

Get

Template

Service NPS Audit Checklist

This Service NPS Audit checklist helps evaluate customer experience in telecom retail stores. Review greetings, empathy, use of systems, reasons for visit like billing queries or SIM replacement, resolution status, and NPS card usage. Capture comments, photos as evidence, and collect advisor and auditor signatures for quality assurance.

by Noreen Aslam, from the Community

20+

Get

North NPS Scorecard

About author

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TM Field Visit Audit Checklist

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Engineer Revisit and Feedback Form N04A

Service NPS Audit Checklist

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TM Field Visit Audit Checklist

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