Template

Service NPS Audit Checklist

by Noreen Aslam, from the Community

20+

This Service NPS Audit checklist helps evaluate customer experience in telecom retail stores. Review greetings, empathy, use of systems, reasons for visit like billing queries or SIM replacement, resolution status, and NPS card usage. Capture comments, photos as evidence, and collect advisor and auditor signatures for quality assurance.

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Confirm accountability and compliance with a digital log

With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
NPS Review and Action Setting Meeting Template
This NPS I.C.P initial meeting template guides team managers and field engineers through an actionable NPS review and action-setting session. Capture 8-week NPS trends across install, moving home, and service; track jobs completed, survey volume, and promoter/passive/detractor counts. Record engineer practices such as ETAs, pre-work walkarounds, showcasing completed work, and promoting the service app and survey. Team managers can review performance dashboards, set clear expectations, and align follow-ups to improve customer experience and quality on site.
by Rich Curtis, from the Community
Downloads: 20+
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Template
Retail Internal Quality NPS Feedback
This Retail Internal Quality NPS Feedback template helps retail branches evaluate the service and quality delivered by preparation teams, assess adherence to cosmetic and mechanical standards, and rate responsiveness when quality issues are escalated. Teams can record reasons for low scores, provide specific vehicle examples, and document actions. Use it to collect consistent feedback, surface recurring issues, and drive measurable improvements in internal quality across locations.
by Curtis Ainsworth, from the Community
Downloads: 0
Get
Template
Customer Visit Checklist
Use this customer visit checklist to standardize field service visits for telecom and media installations. Record job number, technician code, engineer, and job type. Log health and safety notes including ladder use and job classification such as SAT, DAT, or DTH. Document work completed and attach photos of the dish, cable route, eye bolt, and entry hole. Confirm customer communication, including ETA provided, on demand setup, awareness of NPS surveys, and promotional text messages. Capture an NPS rating and assess overall service quality from the customers perspective. Fully editable and mobile friendly for consistent service delivery and quality tracking.
by Daniel Cain, from the Community
Downloads: 10+
Get
Template
Jondec Painting NPS Checklist
End of job checklist and sign off
by Matthew Van Groningen, from the Community
Downloads: 50+
Get

NPS Review and Action Setting Meeting Template

This NPS I.C.P initial meeting template guides team managers and field engineers through an actionable NPS review and action-setting session. Capture 8-week NPS trends across install, moving home, and service; track jobs completed, survey volume, and promoter/passive/detractor counts. Record engineer practices such as ETAs, pre-work walkarounds, showcasing completed work, and promoting the service app and survey. Team managers can review performance dashboards, set clear expectations, and align follow-ups to improve customer experience and quality on site.

by Rich Curtis, from the Community

20+

Get

Template

Retail Internal Quality NPS Feedback

This Retail Internal Quality NPS Feedback template helps retail branches evaluate the service and quality delivered by preparation teams, assess adherence to cosmetic and mechanical standards, and rate responsiveness when quality issues are escalated. Teams can record reasons for low scores, provide specific vehicle examples, and document actions. Use it to collect consistent feedback, surface recurring issues, and drive measurable improvements in internal quality across locations.

by Curtis Ainsworth, from the Community

Get

Template

Customer Visit Checklist

Use this customer visit checklist to standardize field service visits for telecom and media installations. Record job number, technician code, engineer, and job type. Log health and safety notes including ladder use and job classification such as SAT, DAT, or DTH. Document work completed and attach photos of the dish, cable route, eye bolt, and entry hole. Confirm customer communication, including ETA provided, on demand setup, awareness of NPS surveys, and promotional text messages. Capture an NPS rating and assess overall service quality from the customers perspective. Fully editable and mobile friendly for consistent service delivery and quality tracking.

by Daniel Cain, from the Community

10+

Get

Template

Jondec Painting NPS Checklist

End of job checklist and sign off

by Matthew Van Groningen, from the Community

50+

Get

Service NPS Audit Checklist

About author

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NPS Review and Action Setting Meeting Template

Retail Internal Quality NPS Feedback

Customer Visit Checklist

Jondec Painting NPS Checklist

You might also like

NPS Review and Action Setting Meeting Template

Retail Internal Quality NPS Feedback

Customer Visit Checklist

Jondec Painting NPS Checklist