Coaching Observation Checklist for Telecom Retail
by Eoin Sharples, from the Community
Use this coaching observation checklist to assess staff performance in telecom retail environments. Track customer approach, device demos, add-on offers (SIMs, dongles, accessories), line checks, upgrades, recycling information, and welcome pack usage. Includes prompts for PAYM, PAYG, HBB, EE 4G, sharer plans, clone phone, and NPS. Improve compliance, customer experience, and sales outcomes.
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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.