This RCM Visit Tool SWL is a commercial visit checklist for telecom retail stores. It guides managers through key areas including Commercial (conversion rates, Smartplan mix, HBB targets, performance boards, device protection, value tracking, RBC referrals, trade-in upgrades), People (monthly reviews, action plans, vacancies, development dashboards, PDPs, BT and Excalibur logins), Shop Floor (podium staffing, greeting customers, using Greet Me, CRF and compass checks, live demos of devices, uniforms and name badges, NPS explanation, service customer logging), and Customer (current blended NPS, customer board status, detractor management, mystery shop plans, and follow-up actions). Use this template to standardize store visits, track KPIs, and improve sales and customer experience.
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