Conduct effective retail telecom store audits with this RCM store visit checklist. Review store standards and the end to end customer journey, verify Pronto usage, and monitor complaints and NPS insights. Assess commercial performance across core KPIs including pay monthly, upgrades, home broadband, full fibre, hybrid, and attach rates such as BAN, SMART mix, insurance, and TV. Capture people management actions by checking monthly reviews for advisors and assistant managers and ensuring raising contribution plans are in place.
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