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RCM Store Visit Checklist 2022

by Bobby Greasley, from the Community

Downloads: 20+
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Conduct effective retail telecom store audits with this RCM store visit checklist. Review store standards and the end to end customer journey, verify Pronto usage, and monitor complaints and NPS insights. Assess commercial performance across core KPIs including pay monthly, upgrades, home broadband, full fibre, hybrid, and attach rates such as BAN, SMART mix, insurance, and TV. Capture people management actions by checking monthly reviews for advisors and assistant managers and ensuring raising contribution plans are in place.

With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

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Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.