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Team Member Key Behavior Scorecard

by Brad Turner, from the Community

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This retail-focused scorecard helps managers assess key frontline behaviors that drive customer experience and sales. Criteria include greeting customers within 10–15 seconds, smiling, identifying needs, offering footwear to try, demonstrating product knowledge, suggestive selling and add-ons, offering alternatives when items are unavailable, locating out-of-stock items, promoting rewards and text programs, delivering friendly service, and thanking customers. Use and customize this checklist to coach team members, standardize service, and improve store performance.

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With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.