This operational test and check template helps hospitality and bar managers assess team member performance and compliance during service. It covers staff demeanor and readiness including smiling, confidence, uniform standards, goals and pre shift checks. Customer experience is reviewed for putting the guest first, offering upsells, demonstrating product knowledge, serving drinks to standard, thanking guests, and a warm farewell. The checklist also verifies a clean environment with a presentable workstation and clean as you go practices, plus age verification controls such as Challenge 25.
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