Manager's Observation Sheet
by Adventure HQ Safety Checks Sharaf HQ Investment, from the Community
Use this Manager's Observation Sheet to evaluate frontline retail team members during live customer interactions. Assess how staff acknowledge and greet customers, ask open-ended questions, guide shoppers to the right products, offer alternatives when items are unavailable, recover missed opportunities, escort customers to the till to finalize purchases, and suggest complementary add-ons. Ideal for store managers and supervisors to coach performance, improve customer experience, and increase sales conversion across branches.
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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.