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PASSQ v4 Retail Audit Checklist

by Adrian Chapman, from the Community

Downloads: 10+
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This PASSQ v4 retail audit checklist guides store teams through a comprehensive review of the customer journey and store operations. It covers merchandising and planogram compliance, pricing accuracy, product condition, and availability across departments including hardware, plumbing, electrical, paint, tiles, timber, and doors. Service checks include tailored advice, assistance with bulky items, and carry-to-car support. Standards and safety sections assess cleanliness, safe trading practices, warehouse and yard housekeeping, and recycling management. Queue management evaluates greetings, wait times, desk organization, and final impressions. The checklist ends with discussion prompts on team engagement, shrinkage measures, and overall comments.

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With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.