Template

Retail Store Operations Audit Checklist PASSQ v2

by Adrian Chapman, from the Community

20+

This PASSQ v2 checklist supports retail teams in auditing store operations across key departments like hardware, plumbing, electrical, paint, and flooring. Review right location, right price, correct point of sale, and product condition. Check on-shelf availability, project quantities, and dual locations. Assess standards and safety, warehouse and yard practices, and queue management to deliver efficient, customer-friendly service.

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With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Retail Store Customer Journey Audit PASSQ v3
PASSQ v3 is a comprehensive retail store customer journey and operations audit template. It guides teams through merchandising checks such as right location, right price, correct POS, and product condition across departments including hardware, plumbing, electrical, paint, and flooring. The checklist covers service behaviors, stock on shelf and project quantity availability, standards and safety, warehouse and yard housekeeping, and queue management. Use this template to assess compliance, improve store execution, and enhance the customer experience.
by Adrian Chapman, from the Community
Downloads: 30+
Get
Template
PASSQ v4 Retail Audit Checklist
This PASSQ v4 retail audit checklist guides store teams through a comprehensive review of the customer journey and store operations. It covers merchandising and planogram compliance, pricing accuracy, product condition, and availability across departments including hardware, plumbing, electrical, paint, tiles, timber, and doors. Service checks include tailored advice, assistance with bulky items, and carry-to-car support. Standards and safety sections assess cleanliness, safe trading practices, warehouse and yard housekeeping, and recycling management. Queue management evaluates greetings, wait times, desk organization, and final impressions. The checklist ends with discussion prompts on team engagement, shrinkage measures, and overall comments.
by Adrian Chapman, from the Community
Downloads: 10+
Get
Template
Retail Store Inspection Checklist and Service Standards Guide
Comprehensive retail inspection checklist covering product placement, pricing, customer service, availability, safety standards, and queue management for optimal store operations.
by Adrian Chapman, from the Community
Downloads: 20+
Get
Template
Store Operations Business Barometer V 2.0
Use this Store Operations Business Barometer V 2.0 to run a complete retail store audit. The checklist covers exterior presentation, signage and promotions, interior merchandising and aisle standards, receiving and storeroom practices, stock control and ordering, administration and planning, staff presentation, training and rostering, and OH and S including fire safety, first aid and evacuation. Apply it to track compliance, identify issues from previous reviews, and drive consistent, customer ready store operations.
by Scott Fitzgerald, from the Community
Downloads: 10+
Get

Retail Store Customer Journey Audit PASSQ v3

PASSQ v3 is a comprehensive retail store customer journey and operations audit template. It guides teams through merchandising checks such as right location, right price, correct POS, and product condition across departments including hardware, plumbing, electrical, paint, and flooring. The checklist covers service behaviors, stock on shelf and project quantity availability, standards and safety, warehouse and yard housekeeping, and queue management. Use this template to assess compliance, improve store execution, and enhance the customer experience.

by Adrian Chapman, from the Community

30+

Get

Template

PASSQ v4 Retail Audit Checklist

This PASSQ v4 retail audit checklist guides store teams through a comprehensive review of the customer journey and store operations. It covers merchandising and planogram compliance, pricing accuracy, product condition, and availability across departments including hardware, plumbing, electrical, paint, tiles, timber, and doors. Service checks include tailored advice, assistance with bulky items, and carry-to-car support. Standards and safety sections assess cleanliness, safe trading practices, warehouse and yard housekeeping, and recycling management. Queue management evaluates greetings, wait times, desk organization, and final impressions. The checklist ends with discussion prompts on team engagement, shrinkage measures, and overall comments.

by Adrian Chapman, from the Community

10+

Get

Template

Retail Store Inspection Checklist and Service Standards Guide

Comprehensive retail inspection checklist covering product placement, pricing, customer service, availability, safety standards, and queue management for optimal store operations.

by Adrian Chapman, from the Community

20+

Get

Template

Store Operations Business Barometer V 2.0

Use this Store Operations Business Barometer V 2.0 to run a complete retail store audit. The checklist covers exterior presentation, signage and promotions, interior merchandising and aisle standards, receiving and storeroom practices, stock control and ordering, administration and planning, staff presentation, training and rostering, and OH and S including fire safety, first aid and evacuation. Apply it to track compliance, identify issues from previous reviews, and drive consistent, customer ready store operations.

by Scott Fitzgerald, from the Community

10+

Get

Retail Store Operations Audit Checklist PASSQ v2

About author

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Retail Store Customer Journey Audit PASSQ v3

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