Template

Goodwill Store Audit Checklist

by Lisa Gartner, from the Community

10+

Use this area store inspection checklist for Goodwill Industries Big Bend to standardize monthly audits across locations. Sections cover first impression and parking lot conditions, sales floor merchandising, markdowns and signage, production room setup and flow, e commerce and ShopGoodwill procedures, donor and customer service, housekeeping and facilities, IT issues and equipment, security and cash handling, human resources compliance, and quotas and performance metrics. Ideal for area managers to verify cleanliness, safety, compliance, and operational excellence.

With SafetyCulture you can

Digitize team workflows

Turn your workflows into digital templates or checklists so your team can conduct inspections efficiently and access them from any device.

Reduce manual errors

Help your team complete tasks more accurately with digital templates that minimize errors from manual processes.

Create and share inspection reports

Generate inspection reports and share them with your team and stakeholders to keep everyone informed.

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Monthly Retail Store Audit Checklist
This monthly retail store audit checklist is designed for Goodwill operations to standardize store inspections. It covers first impressions such as parking lot cleanliness and entry presentation, detailed salesfloor merchandising and rotation practices, new goods display and pricing, and production room setup, flow, and safety. It includes e commerce and ShopGoodwill processes, donor and customer service standards, housekeeping and facilities upkeep, safety corner and compliance checks, IT and equipment issue tracking, cash handling and security controls, paperwork audits, staff communication and meetings, and performance quotas. Use it to identify issues, document evidence, and drive consistent store performance.
by Lisa Gartner, from the Community
Downloads: 0
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Template
2023 Goodwill Store Audit Checklist
Use this 2023 Goodwill store audit checklist to evaluate retail operations across customer service, sales floor presentation, merchandising and cleanliness, production room organization, donor drive-thru experience, pricing and markdowns, safety procedures for sharps and broken glass, and administrative controls like cash logs, scheduling, returns, and compliance. Standardize inspections, track goals, and improve store performance and donor satisfaction.
by Jessica veneman, from the Community
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Template
Goodwill Store Audit Checklist 2023
This Goodwill store audit checklist helps retail teams assess customer service, sales floor presentation, and backroom production for a consistent, high‑quality shopper and donor experience. Review greeting standards, uniforms, restroom cleanliness, signage, housekeeping, merchandising, and pricing. Inspect production areas for organization, equipment use, donation intake, quality control, and rotation calendars. Verify administrative controls including sales budgets, cash handling logs, staffing schedules, returns, recall binders, and safety procedures. Use this template to streamline inspections, track compliance, and drive store performance.
by Jessica veneman, from the Community
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Template
2019 Goodwill Store Audit
This document presents a detailed audit template designed for Goodwill retail stores, encompassing four major operational areas: customer service, sales floor management, production processes, and administrative duties. The audit checklist evaluates essential aspects including customer greeting protocols, store cleanliness, merchandise quality, pricing accuracy, donor relations, safety procedures, and administrative compliance. It ensures stores maintain high operational standards, proper inventory management, and excellent customer service while adhering to Goodwill's policies and procedures. The template includes verification points for staff performance, facility maintenance, financial accuracy, and safety protocols, serving as a comprehensive tool for store managers and auditors to maintain consistent quality across Goodwill locations.
by Jessica veneman, from the Community
Downloads: 60+
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Goodwill Store Audit Checklist

With SafetyCulture you can

Digitize team workflows

Reduce manual errors

Create and share inspection reports

About author

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Monthly Retail Store Audit Checklist

2023 Goodwill Store Audit Checklist