2019 Goodwill Store Audit

This document presents a detailed audit template designed for Goodwill retail stores, encompassing four major operational areas: customer service, sales floor management, production processes, and administrative duties. The audit checklist evaluates essential aspects including customer greeting protocols, store cleanliness, merchandise quality, pricing accuracy, donor relations, safety procedures, and administrative compliance. It ensures stores maintain high operational standards, proper inventory management, and excellent customer service while adhering to Goodwill's policies and procedures. The template includes verification points for staff performance, facility maintenance, financial accuracy, and safety protocols, serving as a comprehensive tool for store managers and auditors to maintain consistent quality across Goodwill locations.

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