This Goodwill store audit checklist helps retail teams assess customer service, sales floor presentation, and backroom production for a consistent, high‑quality shopper and donor experience. Review greeting standards, uniforms, restroom cleanliness, signage, housekeeping, merchandising, and pricing. Inspect production areas for organization, equipment use, donation intake, quality control, and rotation calendars. Verify administrative controls including sales budgets, cash handling logs, staffing schedules, returns, recall binders, and safety procedures. Use this template to streamline inspections, track compliance, and drive store performance.
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