This monthly retail store audit checklist is designed for Goodwill operations to standardize store inspections. It covers first impressions such as parking lot cleanliness and entry presentation, detailed salesfloor merchandising and rotation practices, new goods display and pricing, and production room setup, flow, and safety. It includes e commerce and ShopGoodwill processes, donor and customer service standards, housekeeping and facilities upkeep, safety corner and compliance checks, IT and equipment issue tracking, cash handling and security controls, paperwork audits, staff communication and meetings, and performance quotas. Use it to identify issues, document evidence, and drive consistent store performance.
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