This shop visit audit checklist is designed for betting shop retail operations. It covers front-of-house standards, marketing and promotions, staff presentation, customer experience, business reporting, compliance with responsible gambling requirements (SE, RGI, IRF), security protocols, and health and safety checks including fire testing, emergency lighting, risk assessments, and housekeeping. It also includes alignment to vision and strategy, action tracking from previous visits, and space for photos, notes, and follow-up tasks to drive continuous improvement and compliance.
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