Template

William Hill Machines Audit

by Ateet Koomar, from the Community

60+

A detailed audit framework for Licensed Betting Office (LBO) duty managers, outlining essential standards and compliance requirements. The guide covers multiple operational areas including customer service protocols, responsible gambling measures, gaming machine maintenance, health and safety standards, and performance metrics. Key focus areas include shop floor presentation, staff compliance, customer interaction protocols, responsible gambling initiatives, machine zone management, and overall LBO performance tracking. The document serves as a comprehensive checklist ensuring operational excellence and regulatory compliance in betting shop operations, with specific attention to customer safety, gaming standards, and staff performance monitoring. It includes detailed sections on compliance documentation, internal marketing requirements, and security protocols, making it an essential tool for duty managers and shop supervisors.

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William Hill Machines Audit

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