This audit checklist helps retail betting shops review gaming machine operations and shop performance. It covers shop standards and cleanliness, customer experience (welcome on entry, service, promotions), machine zone presentation, competitor head counts, and financial targets. It also reviews team knowledge of games and promotions, procedures for incidents and claims, and compliance requirements (e.g., GamCare materials, SE and RGI processes). Security, health and safety, and alignment with vision, mission, and service steps are included.
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