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Customer Perception Training Checklist

by Matt McLain, from the Community

30+

This customer perception training checklist helps grocery and supermarket teams evaluate the shopper experience across the entire store. It guides audits of exterior upkeep, parking and entrances; greeting, lighting and cleanliness on entry; fresh departments including produce, meat and smoked meat; spot bunkers, frozen doors and bunkers, dairy and milk cases; bakery and center store aisles; front-end stocking, queue length and cleanliness; and backroom, restrooms and dock areas. It includes prompts for stock levels, rotation and freshness, correct signage and pricing, sanitation, and priority issues, enabling consistent standards, corrective action, and improved customer satisfaction.

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Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

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Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Site Quick Audit Checklist for Grocery Stores
This site quick audit checklist is designed for grocery and supermarket operations. It guides store leaders through a fast walkthrough of customer areas and departments, including entrances, service counters, checkstands, cart rooms, team member appearance, merchandising, and overall cleanliness. Department checks span espresso and checkout areas, eating areas and restrooms, deli hot and cold cases, bakery displays, produce coolers and aisles, meat and seafood cases, frozen and dairy bunkers and doors, liquor and wine aisles, and general grocery in-stocks and end caps. Use it to maintain standards and elevate customer experience.
by Kelly Comstock, from the Community
Downloads: 0
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Operations Walk Checklist for Grocery Stores
This Operations Walk checklist supports grocery retail teams in auditing daily store operations. It covers front of house and back of house areas including entrances, carts, trash and first impressions; produce, meat, dairy and bakery presentation, quality, dating, variety and cleanliness; grocery out of stocks, displays, milk and eggs, pricing and signage; package meat rotation and dates, lighting and floors; customer service standards such as uniforms, engagement, staffing levels, lines and check lanes, merchandising and cleanliness; IT systems including registers, intercom and store devices; loss prevention and shrink reporting; and health and safety controls across production areas, hygiene supplies, chemical storage, pest issues and refrigeration status. Use this template to drive consistent store walks and follow ups.
by Bill Reners, from the Community
Downloads: 10+
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Conventional Full Day Operational Visit Checklist
This comprehensive checklist supports district managers and store leaders during a full day operational visit to a conventional grocery store. It covers exterior and entrance standards, front end and checkout performance, and detailed department reviews for produce, meat, dairy, milk, bakery, deli, frozen, and center store. Items include in stock and rotation checks, date and quality verification, signage and pricing accuracy, planogram and ad compliance, sanitation and equipment cleanliness, cooler and freezer organization, and regulatory tasks such as grind logs and food safety signage. It also guides vendor receiving practices, backroom, restroom, dock and office audits, financial reviews including gross profit observations, and staffing and scheduling adherence, ensuring a clean, safe and sales ready store.
by Tony Malanga, from the Community
Downloads: 10+
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Retail Store Floor Walk Checklist
This retail floor walk checklist helps store leaders audit standards across the entire site. Inspect parking lots, storefront and entry, customer service points, and checkout readiness. Review produce, bakery, frozen, meat, and seafood areas for cleanliness, stock levels, rotation, and hygiene. Check dry grocery and non-food aisles for pricing accuracy, planogram compliance, and out-of-stocks. Verify freezer cases, lighting, CCTV, and safety equipment. Include daily duties, GR loading docks, GA facilities checks, and CDM team planning to improve sales, service, and safety.
by Krit Panyatanawiwat, from the Community
Downloads: 100+
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Customer Perception Training Checklist

About author

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Site Quick Audit Checklist for Grocery Stores

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Site Quick Audit Checklist for Grocery Stores

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