Evaluate frontline customer service with this practical colleague service temperature check. Assess key behaviors including attitude, eye contact, active listening, product knowledge, and proactive assistance. Cover checkout experience such as explaining brand guarantees and courteous receipt handover. Verify professional appearance and name badge, and ensure a friendly farewell. Record what was excellent, what could be improved, and agree on clear commitments. Use this tool to celebrate success, coach performance, and standardize customer experience across retail teams.
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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.