Template

Hospitality Customer Journey Audit Checklist

by Colin Wright, from the Community

Use this hospitality customer journey audit to evaluate front-of-house standards and service behaviors. Sections cover preparation and presentation including uniform, name badge, cleanliness, and display standards; guest engagement including greetings, eye contact, awareness, active listening, queue management, order accuracy, cleaning as you go, and farewells; sales behaviors such as upselling and cross-selling; product knowledge checks including specials and soup; and feedback guidance to support coaching, job chats, and appraisals. Attach photos to celebrate best practice and highlight improvement areas.

With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Hospitality Manager Audit Checklist
Use this comprehensive hospitality manager audit to evaluate front-of-house and back-of-house standards across cafes and restaurants. The checklist covers exterior presentation and kerb appeal, guest journey and service leadership, grab-and-go and coffee stations, allergen controls, temperature checks, FIFO and stock rotation, cleaning and sanitation, restrooms, BOH facilities, pest control, waste segregation, equipment and utensil hygiene, probes and calibration, and food storage. Drive compliance, safety, and consistent quality while identifying training needs and opportunities to improve profit and guest satisfaction.
by David Taylor, from the Community
Downloads: 10+
Get
Template
Colleague Service Temperature Check
Evaluate frontline customer service with this practical colleague service temperature check. Assess key behaviors including attitude, eye contact, active listening, product knowledge, and proactive assistance. Cover checkout experience such as explaining brand guarantees and courteous receipt handover. Verify professional appearance and name badge, and ensure a friendly farewell. Record what was excellent, what could be improved, and agree on clear commitments. Use this tool to celebrate success, coach performance, and standardize customer experience across retail teams.
by Amin Pirzada, from the Community
Downloads: 20+
Get
Template
Restaurant Customer Service Checklist
This customer service checklist helps restaurants and cafes deliver consistent guest experiences. It covers cleanliness and first impressions, service etiquette, product knowledge and upselling, and till experience and speed of service. Use it to audit staff behavior, store presentation, queue times, order accuracy, and thank-you etiquette. Ideal for front-of-house teams and managers to spot gaps, coach staff, and standardize service across locations.
by Ryan Carranza, from the Community
Downloads: 10+
Get
Template
Fruit and Veg Standards Audit
A detailed audit template designed for evaluating fruit and vegetable department operations in retail settings. This comprehensive checklist covers essential areas including preparation space cleanliness, food safety protocols, staff compliance, merchandising standards, and product quality management. The audit encompasses key inspection points such as cleaning procedures, storage conditions, staff presentation, product freshness, pricing accuracy, and display maintenance. It ensures compliance with hygiene standards while maintaining optimal product presentation and customer service levels. The template helps managers maintain consistent operational standards and identify areas requiring improvement in both back-of-house preparation areas and customer-facing sales floors.
by Gerhard Olivier, from the Community
Downloads: 70+
Get

Hospitality Customer Journey Audit Checklist

About author

You might also like

Hospitality Manager Audit Checklist

Colleague Service Temperature Check

Restaurant Customer Service Checklist

Fruit and Veg Standards Audit

You might also like

Hospitality Manager Audit Checklist

Colleague Service Temperature Check

Restaurant Customer Service Checklist

Fruit and Veg Standards Audit