This customer satisfaction survey template helps organizations evaluate service quality across customer service centers, maintenance, and cleaning operations. It uses a 0–10 rating scale to measure telephone manner, understanding requirements, response times, information feedback, team coordination, communication, punctuality, quality of work, defect resolution, trust, site safety, flexibility, innovation, willingness to adapt, and follow-up service. It also includes fields for signee, position, company, and comments to capture respondent details and qualitative feedback.
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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.