This customer satisfaction survey template helps organizations evaluate service quality across customer service centers, maintenance, and cleaning operations. It uses a 0–10 rating scale to measure telephone manner, understanding requirements, response times, information feedback, team coordination, communication, punctuality, quality of work, defect resolution, trust, site safety, flexibility, innovation, willingness to adapt, and follow-up service. It also includes fields for signee, position, company, and comments to capture respondent details and qualitative feedback.
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