Template

Customer Satisfaction Survey for Construction Projects

by Monarch Development, from the Community

10+

Use this customer satisfaction survey to capture post-project feedback from residents and clients after construction or maintenance works. Record site address, customer name, date, and location, then rate quality of works, communication, staff politeness, cleanliness, appointment keeping, flexibility, and overall service. Include comments and complaint details, including resolution timeliness and affected service areas. Ideal for contractors, developers, and property services teams to drive continuous improvement and manage complaints.

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With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
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Use this post-issue resolution customer feedback checklist to capture customer details, confirm that the original issue has been fully resolved, and assess the support experience. Record whether the fix worked as expected, note any remaining problems, and evaluate timeliness, communication, and overall satisfaction. Collect comments on further improvements, recommendations, and consent, then obtain signatures to confirm acceptance of remedial works. Ideal for service and support teams to standardize follow-up and drive continuous improvement.
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Groundscapes Customer Satisfaction Survey 2015
Use this customer satisfaction survey to evaluate grounds maintenance services at residential or commercial properties. Capture resident details, rate maintenance standards, team appearance and conduct, performance consistency, recent improvements, and overall service. Includes space for comments and resident signature. Ideal for property managers and groundskeeping teams to monitor service quality and guide site maintenance improvements.
by Cristean Wright, from the Community
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Customer Satisfaction Survey
This customer satisfaction survey template helps organizations evaluate service quality across customer service centers, maintenance, and cleaning operations. It uses a 0–10 rating scale to measure telephone manner, understanding requirements, response times, information feedback, team coordination, communication, punctuality, quality of work, defect resolution, trust, site safety, flexibility, innovation, willingness to adapt, and follow-up service. It also includes fields for signee, position, company, and comments to capture respondent details and qualitative feedback.
by Simon Agar, from the Community
Downloads: 20+
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Customer Satisfaction Survey for Construction Projects

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Post-Issue Resolution Customer Feedback

Restaurant Customer Satisfaction Survey

Groundscapes Customer Satisfaction Survey 2015