Use this post-issue resolution customer feedback checklist to capture customer details, confirm that the original issue has been fully resolved, and assess the support experience. Record whether the fix worked as expected, note any remaining problems, and evaluate timeliness, communication, and overall satisfaction. Collect comments on further improvements, recommendations, and consent, then obtain signatures to confirm acceptance of remedial works. Ideal for service and support teams to standardize follow-up and drive continuous improvement.
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