Use this post-issue resolution customer feedback checklist to capture customer details, confirm that the original issue has been fully resolved, and assess the support experience. Record whether the fix worked as expected, note any remaining problems, and evaluate timeliness, communication, and overall satisfaction. Collect comments on further improvements, recommendations, and consent, then obtain signatures to confirm acceptance of remedial works. Ideal for service and support teams to standardize follow-up and drive continuous improvement.
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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.