Use this customer experience document to guide post call feedback after a technician or expert visit. Capture details on arrival times, introduction and presentation, protective measures in the home, listening and communication, setting expectations, cleanliness of the work area, progress updates, and final demonstration of work. Record whether issues were resolved, follow up calls occurred, and any additional services discussed. Use the insights to coach teams and improve customer satisfaction.
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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.