This Post Call template helps telecom and broadband teams capture the voice of the customer after a technician visit or support call. It guides users to evaluate overall service quality, clarity of the technician’s explanation of work, product education, professionalism, and ability to resolve issues, with space for additional comments. Use it to standardize post-visit feedback, identify coaching opportunities, and track trends in service quality across regions and teams. Adaptable for field service operations and customer support workflows.
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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.