JITB Spicy Really Big Chicken Sandwich Mystery Shop
by lucy wilcox, from the Community
This Jack in the Box drive-thru mystery shop and back-of-house evaluation checklist guides evaluators through ordering the Spicy Really Big Chicken Sandwich and companion items, timing each drive-thru step, and verifying upsell attempts, order accuracy, packaging, and guest service behaviors. It covers food quality checks for chicken patties, curly fries, French toast sticks, and coffee labeling, plus correctness of condiments and utensils. Back-of-house observations include oil quality, toaster settings, fry procedures, hold times, equipment temperatures, build-to charts, staffing, training completion, point-of-purchase materials, and overall guest readiness.
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