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Programa de Certificación SOS Stellantis

by Yolanda solano, from the Community

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Plantilla de auditoría para el Programa de Certificación SOS de Stellantis orientada a concesionarios. Cubre agendamiento y call center, preparación de recepción, inspección del vehículo con el cliente, ejecución del servicio, control de calidad en dos niveles, entrega y seguimiento posservicio. Incluye procesos de gestión de reingresos, leads, mercadeo, promoción de accesorios, logística de repuestos y pre picking, así como gestión y control de flota de vehículos de reemplazo. Indica evidencias requeridas, listas de verificación y mejores prácticas alineadas con los estándares de la Marca para elevar la experiencia del cliente y la eficiencia del taller.

With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.