Template

Customer Complaint Description Form

by Olabisi Lawson, from the Community

Use this complaint description form to document and resolve customer issues related to product quality and safety. Capture source of complaint (customer, consumer, regulator), complainant and contact details, product identifiers (name, batch code, production and expiry dates, delivery), and incident details such as illness, allergen or foreign body. Attach photo evidence, record injuries, medical evidence and expenses, and note third-party reports. Log root cause, response to the complainant, recall or withdrawal decisions, required corrective actions, assignees, completion dates and approvals to close out the complaint.

With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Product Complaint Description Form
This complaint description form helps manufacturing teams, particularly in food and beverage, capture and resolve product quality and safety issues. Record complainant details, product identifiers (batch code, production and best-before dates), purchase information, and incident specifics such as allergens, foreign bodies, or illness. Document evidence, injury or medical reports, third-party notifications, and complete a root cause assessment. Plan responses to the complainant, determine if a withdrawal or recall is required, and assign corrective actions through to closure with sign-off and completion date.
by Olabisi Lawson, from the Community
Downloads: 10+
Get
Template
Customer Complaint Form: Foreign Body Complaint
Use this customer complaint form to record foreign body incidents related to food and beverage products. Capture customer details, product consumed, date and time, batch code and use-by details, and a description of the foreign object. Record injuries, medical evidence, and any expenses, plus whether the issue was reported to authorities such as an Environmental Health Officer. Include contact information, reference numbers, and signatures to support investigation, traceability, and corrective actions for improved food safety and compliance.
by Enablement Team, from the Community
Downloads: 10+
Get
Template
CityMX Complaint Log Template
This CityMX complaint log template helps facility and venue teams capture and resolve customer complaints efficiently. Log complaint types such as dust, noise, conduct, shared amenities, premises, hire bikes, and track layout or condition. Record the cause and full details, add photos, and note whether the complaint was acknowledged by the site manager or founding director. Track resolution status, required actions, and evidence of customer satisfaction with dates and circumstances. Collect complainant name, phone, email, desired outcome, and indicate any required follow up for supervisors.
by Paul McCann, from the Community
Downloads: 10+
Get
Template
Inter-Company Complaint and Corrective Action
Use this FSQA template to manage inter-company complaints related to product quality and food safety within multi-site operations. Capture complaint details, batch codes, production and delivery dates, affected quantities, and evidence. Record root cause analysis, responsible departments, QA inspections, and specification references. Plan and document corrective actions, training requirements, and verification evidence. Track communication with site leads, close-out sign-off, and comments or feedback. Designed to standardize complaint handling, improve traceability, and support continuous improvement across food production and processing facilities.
by Rhonda Houston, from the Community
Downloads: 10+
Get

Customer Complaint Description Form

About author

You might also like

Product Complaint Description Form

Customer Complaint Form: Foreign Body Complaint

CityMX Complaint Log Template

Inter-Company Complaint and Corrective Action

You might also like

Product Complaint Description Form

Customer Complaint Form: Foreign Body Complaint

CityMX Complaint Log Template

Inter-Company Complaint and Corrective Action